Shippings & Returns
SHIPPING POLICY
Local Pickup
Calgary: Local pickup can be Monday, Wednesday or Friday from 8-5pm. An email will be sent when your order is ready for pickup. Please inform us at the time of order if you wish to have a curbside pickup.
Canada Wide Shipping
Orders will be shipped within 48 hours of purchase (Monday - Friday). Delivery standard is 2-7 business days. Flat rate shipping on single product orders are $12 to Ontario, Quebec, PEI, Nova Scotia, New Brunswick, Northwest Territories, Nunavut, Yukon, Iqaluit and Newfoundland and Labrador. Flat rate shipping on single product orders are $10 to Manitoba, Saskatchewan and British Columbia. Flat rate shipping on single product orders are $8 in Alberta.
RETURN & EXCHANGE POLICY
Thank you for shopping at ROUU BABY.
If there is any reason you are not satisfied with your purchase or have any questions, please do not hesitate to contact us, we will be happy to assist you in any way we can. You can email us at rouubaby@gmail.com or chat with us directly.
Returns
Returns must be requested within 60 days of purchase. We will reimburse you no later than 14 days from the day on which we receive the returned goods. We will use the same means of payment as you used for the order, and you will not incur any fees for such reimbursement, except charges from your financial institution, if any. The customer is responsible for the return shipping cost.
Exchanges
Exchanges may be within 60 days of the initial purchase. The product must be shipped back to ROUU BABY. The cost of return shipping is the responsibility of the purchaser. Please contact us at rouubaby@gmail.com with your name (first and last), order number, the reason you wish to exchange, and what product you would like to exchange to.
You are responsible for the cost and risk of returning the goods to us.
We will not be held responsible for Goods damaged or lost in return shipment. Therefore, We recommend an insured and trackable mail service. We are unable to issue a refund without actual receipt of the Goods or proof of a return receipt delivery.